FAQ Shipping

order processing times and shipping estimates

Please allow 5-7 business days for your order to be processed for shipping after you receive your confirmation email.  We make every effort to fulfill orders as quickly as possible.

Do you need your order expedited?  Please contact us and we’d love to help with your request.  

Orders can be picked up free of charge between 9am-5pm Monday-Friday at the Lil’ Iguana Office located in Nashua, NH.  Once your order is processed for local pick up, an email will be sent with pick up instructions and available times.  Curbside pick up is available.   

Orders totaling $49 and up ship free!  Orders under $49 ship for a flat rate fee of $6.99.

When your order has shipped, you will receive an email notification which includes a tracking number you can use to check the estimated delivery date.  Please allow 48 hours for tracking information to become available.

Domestic delivery ranges between 2-8 days but may be delayed by the carrier due to holidays, weather, and high volume issues that are out of our control. 

Most orders ship USPS.

International shipping is available to Mexico & Canada.  If you are located outside of our shipping regions, please contact us here to receive a shipping quote.

When your order has shipped, you will receive an email notification which includes a tracking number you can use to check the estimated delivery date.  Please allow 48 hours for tracking information to become available.

International delivery ranges between 8-12 days but may be delayed by the carrier due to holidays, weather, and high volume issues that are out of our control. 

International shipping prices do not include any duties or taxes.  

Most orders ship UPS.

Please check all items for possible shipping damage upon delivery.  If you find any damage, please email pictures to store@liliguanausa.org within 48 hours of receipt and we can assist you in filing a claim with USPS.  

 

Please see our returns and exchanges policy here

If your item qualifies, you can initiate a return here.   

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